OUR POLICIES

Admission:

We reserve the right to prohibit admittance of dogs lacking proof of vaccinations, and/or dogs displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior. Meet & Greet, which includes behavior evaluation, is mandatory for all new clients prior to boarding or daycare.

Spay/Neuter Policy:

We do not accept female dogs when in heat.

We accept intact male dogs for daycare and boarding upon behavior evaluation.

Vaccines:

Please note that we will need vaccination records prior to your appointment.

Rabies – Required

Distemper – Required

Bordetella – Required

Canine Influenza - Highly Recommended

CIV and Leptospirosis are highly recommended.

Hours of Operation:

We provide 24-hour coverage of care for dog guests.

Our earliest drop off is 6AM- latest drop off is 6PM

Latest pick up is 8PM

Medication Administration:

The administration of medications and supplements is free of charge.

What to Bring for your pets stay:

Daycare- Harness, leash, food ( if staying 8+ hours)

Boarding- Harness, leash, food, medications, comfort item (optional) like a bed, blanket, or clothing item.

*** Please do not bring toys from home***

Deposits, Cancellation & Rates:

We accept reservations for boarding, drop ins, and housesitting with a required, 50% deposit. For reservations cancelled 7 days prior to arrival, we fully refund your deposit. Full payment required at check-in. Reservations cancelled with less than a 7 day notice will receive 25% refund of deposit.

First time clients must pay in full prior to or at drop off.

Daycare, drop-in and walking clients are billed on a weekly basis- due on Saturdays. A $10 late fee will be assessed every 3 calendar days past due.

Boarding- Must be paid in full prior to pick-up. A late fee of $25 will be assessed every 3 calendar days past due.

Meals:

The dogs are usually fed twice a day, but some owners may feed their dogs 3 times a day, and we can happily accommodate special requests in case your dog has a different schedule.

When boarding we ask that you please prepare each meal’s serving size in a separate baggie labeled with your dog’s name for each day of your dog’s stay, and please include any treats you'd like them to have.

Waiver of Liability & Medical Need:

Dog owners and authorized representatives are solely responsible and liable for any and all actions of their dogs during their stay at Close to Home including, and not limited to, injury to another dog, a staff member, or a member of the public. By contracting our services, you are confirming that you understand and agree to the terms set forth herein and, if you are not the dog’s owner, that you are authorized by the owner to admit the dog to Close to Home Pets and to agree to these terms. In the rare case of an emergency or health concern, we will contact you. We shall administer aid and non-prescription treatments, as needed. If veterinarian attention is deemed necessary, we shall take your dog to your veterinarian of record; or, to a 24-hour, veterinary emergency hospital if your vet is not available. With admittance, you accept responsibility for any expenses resulting from such outside treatment, as needed in the event of accidental injury, illness, or symptoms, arising during or after your dog’s stay with us. Please understand that despite Close to Home’s commitment to the highest standard of dog care and supervision and to facility design and cleanliness, accidental injury and illness may occur. The owner further understands that dogs play and lead with their teeth and injuries including cuts, scrapes and puncture wounds can be a result of play and not necessarily aggression. Owner agrees to be responsible for all damages and medical treatment for all injuries to dog. Owner also understands and acknowledges that if an injury is proven to have occurred due to unprovoked aggression, Owner of aggressive dog is responsible for medical treatment of injured dog.

Media Release:

Images or videos of your dogs and you might be taken for social media or marketing material. Your signature on the policies and admittance agreement grants unrestricted use and publishing of any such images.